PRIVACY POLICY
Welcome to EK Holistic Living’s 'Your Rights in Relation to Privacy' policy.
EK Holistic Living ABN 17 204 500 510 is based in Melbourne, Australia and in this policy, the writer may refer to EK Holistic Living as "I", 'We", "Us", or "Our". We adhere to comply with our obligations under the Privacy Act 1988 (Privacy Act).
At Ek Holistic Living, we respect and value the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information (inclusive of any medical/health information) when you visit www.ekholisticliving.com.au and our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, we kindly request you do not continue to access www.ekholisticliving.com.au or use/access/book services(s) we deliver to current or new potential clients.
By using, accessing this website and booking our service(s), you acknowledge, accept and understand each of the terms and conditions listed for the website and service(s) provided to current or new potential clients.
Collection of your personal and sensitive information;
Information or type of Data collection;
EK Holistic Living collects personal details such as;
-Full name details
-Contact information- Personal or business residential address, email addresses, phone and Fax contact numbers.
-Date of birth
-Sensitive or relevant wellness details (medical or health history) for each client (client intake form/Waiver form).
-Emergency contact details.
-Financial information- for example, credit card and bank card details for payments to services.
-Social media details
-Your business name- (for corporate workshops enquiries/bookings)
-Types of data relating to your experience with our services 1:1 or
-Types of Data in relation to your experience with or events: Circles, workshops, corporate events and retreats.
Collection of sensitive Personal information:
EK Holistic Living collects sensitive details such as;
We may also process sensitive Personal Information about you, where we have your consent and where it is necessary for us to perform our services. The kinds of sensitive Personal Information we process may include information about your:
-Medical and health history.
-History of serious illnesses and surgeries.
Sensitive Personal Information may be required in order to determine and use safe practices, which will provide you with suitable services according to your current health needs. This will ensure safety for yourself and your facilitator.
We ask that you notify us of any changes in your details during or after the disclosure of information. Providing full transparency allows us to deliver the right services according to your needs and personal safety. As well as the safety of our facilitator(s).
Information is collected via;
-Website forms- Contacts details.
-Verbally during in-person sessions or online sessions.
-Through consultation forms-client intake form, waivers.
-Individual Questioners conducted online and/or in person.
-Via registration and/or application forms.
-Booking systems (online).
-Subscription to email links for EK Holistic Living via the service website.
Use of information:
Ek Holistic Living may use data collection to provide personalised holistic services, communicate updates, and improve our offerings. Your data will only ever be used for the sole purpose of why it was collected, provided and received. Such examples include and are not limited to;
-To email you regarding your enquiry. Enable user-to-user communications.
-To provide you the services requested and required to meet your needs.
-To provide you further details and/or invite you to events, functions, trainings and provide you updates on our wellness services.
-To provide you with product/event updates, promotions, information, and services.
-To add you to our mailing list where you have subscribed to our mailing list/newsletter.
-To share with trusted third-party services that help us deliver a service, for example, payment processors or administrative purposes.
-Customer support.
-Detecting and preventing fraud.
In the event you do not wish to receive such communications, you may, at any time, request not to receive direct marketing communications from us or use any opt-out mechanism provided and we will assure to comply with that request.
Information sharing and disclosure:
We will only use or disclose your data with prior consent and for the primary purpose that it was collected and submitted. The primary purpose is the main activity for which it was collected for (via our website, verbal/written consent and/or social media platforms). We uphold our commitment to collect, store and use information about clients, their needs and the services we provide to them that is secure and confidential.
NOTE: We do not share your information with third parties, except in cases where it is necessary for our business operations or legally required.
How long we store data for:
Data will remain in our system for as long as necessary to provide our services and comply with any legal and professional requirements. Please note at any time, clients can request for all data to removed, updated and erased from our data system. For questions or requests related to data retention, please contact us via email.
Age of consent:
Our Services and website are intended for individuals aged 18 years and above only. By using our services, you confirm that you are 18 years of age. We DO NOT knowingly collect or process personal information from anyone under the age of 18 without verified parental or guardian consent.
Although we are able to provide services to a minor age 12 years and above with parental consent, we continue to adhere with the privacy policy to safeguard anyone under the minimum age. Formal consent will always be requested in person and/or online.
Social media content:
At EK Holistic Living we value and respect our client's privacy regarding content shared on social media platforms. We will always request approval and consent to take and use photography/filming with any private 1:1 sessions or group setting events. Requests will always be collected and requested via email or verbal consent. We may occasionally share testimonials, wellness journey stories, or images to foster community and share successes.
Should you have any questions or wish to update or remove your content from our social media platform please contact us in writing via email.
Security measures:
We are committed to protecting your privacy at all times. All personal information collected, including contact details, session notes and health history, is stored securely and encrypted digital files, accessible only by Ek Holistic living. We use secure software to ensure compliance with industry privacy standards.
Cookies and Tracking Technologies:
Ek Holistic Living uses cookies to help improve your experience, personalise content and analyse website traffic. Cookies are small files stored on your device which help us understand how you interact with our website. You can control your cookie settings via your browser, but please note that disabling cookie settings, will/may impact the functionality of our website utilisation.
Client Rights:
Individuals may request to have access to their own personal information, access will be provided at time of request, unless there is a sound reason under the Privacy Act or other relevant law to withhold access.
You have the right to request an update or deletion of your personal information. We acknowledge that our clients may request access, update or deletion of their personal information. We require you to put this request in writing by contacting us and directing email to Erika, support@ekholisticliving.com.au. We will respond within a reasonable time frame (30 Days).
To obtain access to your Personal Information:
-You will have to provide proof of identity to ensure that Personal Information is provided only to the correct individuals and that the privacy of others is protected.
-You will need to be reasonably specific about the information you require.
-Possible administration fee will be charged, depending on any cost reflecting on us for providing access to your details and information.
We will take reasonable steps to correct your personal information where the information is not accurate or up to date. You may also request that we correct or update your information, and you should make such requests in writing to support@ekholisticliving.com.au.
Changes to Privacy Policy:
We at EK Holistic Living have a right to make changes or update our Privacy Policy periodically to reflect changes in our practices or legal requirements required by the Privacy Act or other relevant laws. Any updates will be posted here, and we encourage you to review this policy from time to time to stay informed. Your continued usage of EK Holistic Living’s website acknowledges you will comply and understand with all privacy policy criteria.
For further assistance or complaints handling:
If a client is dissatisfied with the conduct of our services, a complaint should be raised in accordance with the ‘Complaints and Feedback Policy'.
Please direct all privacy complaints to Erika, EK Holistic Living. At all times, privacy complaints will be treated seriously and dealt with in a prompt and confidential manner. Preferably, please contact us in person/via phone conversation to ensure we can assist you promptly or alternatively please make complaints in writing and submit to our service via email.
You will be informed of the outcome of your complaint following completion of the investigation, which will take no more than 30 days.
For further questions, please contact:
Email: support@ekholisticliving.com.au
EK Holistic Living: ABN 17 204 500 510
In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.
How to contact us:
We understand that your personal information is important to you. If you have further questions or concerns about this policy or our practices you can get in touch with us in the following ways:
Email: support@ekholisticliving.com.au
M: 0400 208 258